Categories related to Business: Telecommunications: Call Centers: Software: Business: Telecommunications: Software (120) Computers: Software: Help Desk (161) Websites on Software: ACM Diagnostics Developer of software and analytic tools for modeling call and email handling and for training contact center supervisors and managers. Altitude Software Offers call center software to enable integration of both self-service and assisted customer interactions across voice, email and web channels. The Amanda Company, Inc. Manufactures call processing software and equipment used by small businesses to integrate communication over telephone and computer networks. (OTC: AMNA). Amcat Provides predictive dialers, IVR, ACD and call center management software. Software implementation, education and support is also offered. Amtelco Provider of call center communication systems, software applications and XDS technologies. Patented Infinity product offers ACD, voice processing, text messaging, PBX capabilities and digital switching. Ansapoint Call Center Software Provider of online workforce management tools for forecasting agent staffing requirements at call centers. Applied Business Technologies Provider of Call Center recording and quality audit solutions. Astute Solutions Provider of consumer interaction solutions, designed to leverage telephony to create an integrated customer relationship and information management solution. Avotus Offers software designed to help call center managers and supervisors control the Nortel Networks Meridian 1 system. Blå Tornet Data AB Offers software depelopement and consulting based around support organization and management. Braxtel Communications Providers of hosted and premise based customer call center solutions software, incorporating Automatic Call Distribution (ACD) and Interactive Voice Response (IVR). Cacti Inc Offers a range of solutions for continuous and selective contact recording, with data analysis functionality. Call Center Technologies A software developer, VAR, and partner covering both the call center and help desk industries. Callscripter Provides workflow management software for contact centers. Allows call scripts to be written in minutes by non-technical users, including screen popping and full reporting suite. Centergistic Solutions Offers software designed to gather data from multiple sources and present this information in dynamic, functional formats. ChaseData Corporation Specializes in delivering predictive dialing software to medium and large call centers. Concerto Software, Inc. Offers software and services for customer interaction management. Coordinated Systems, Inc. Provides software for agent monitoring and call recording. CosmoCom Provider of all-IP, universal access contact center platforms, which enable service providers to offer hosted contact center applications. Supports multichannel interactions (telephone, Internet, message-based, wireless). Custom Software Solutions Developer of Khronos, a time and motion study software tool for use in incoming and outgoing call/contact centers and other industries. Data Collection Resources Offers monitoring and agent evaluation software. Database Systems Corp. Provider of call center technology, including software, predictive dialer systems, and web development products. Data-Tel Info Solutions Offering a fully featured predictive dialing system. Dial Connection, Inc. Offers predictive dialing, telemarketing and call center software solutions. Digisoft Computers Vendor of scripting software for call centers. Digivoice Developers and implementers of complete contact center software solutions. EchoPass An application service provider offering web-based telephone and internet customer support services, including text chat, email and web call-backs. Electronic Technology Systems Contact center voice, screen, call recording and monitoring software solutions. Engage Technology Specializes in Computer Telephony and E-Commerce solutions software. Envision Telephony, Inc. Offers call recording and monitoring systems to meet the agent training, evaluation and survey needs of customer call centers. e-talk Corporation Offers call center and help desk software to aid monitoring and evaluation. Genesis Systems Offers call accounting software, including telephone reporting, management and tracking for hotels, 911 call centers and general business. Gryphon Networks Provider of automated privacy compliance solutions software to help outbound telemarketing organizations to proactively comply with privacy requirements in the areas of Do-Not-Call (DNC), Do-Not-Mail (DNM) and call curfew laws. Hansen Software Call accounting software systems for the general or professional business or the Hospitality industry. i-Net Applications Ltd Provides a range of voice recording applications based upon the Microsoft platform. Information Access Technology Provides established predictive dialing and interactive communication software for the call center environment. Inova Solutions Provider of solutions for optimizing contact center performance through real-time data integration and visualization. InVision Software AG Web based scheduling solution. Bundled with a Day planner for job tracking within shifts. ISx, Inc. Provides Directory Assistance software for telecommunications call centers. JBGL Technological Innovation Group Inc. Provides on-hold music and message digital announcement software. KGA Offers PC-based training and assessment programs for call centers and a number of other industries. KoolToolz Provides workforce planning tools for call centers, including schedule agents and performance analysis. Lagan Inc. Provides CRM, contact center, and 3-1-1 software. Mercom Manufacturer of recording and evaluation systems for call centers. Provides the Audiolog multi-function recording platform which is sold through network of certified resellers. NBX Software Provides industry specific software solutions for use with 3Com's NBX Voice System. Noetica Developers of call center and customer interaction management software, including the Synthesys and NoeticaCR call flow, scripting solutions. Odesoft Software Offers end-to-end solutions, including IVR and VoIP, with focus on web application and software development. OPC Marketing Manufacturer of predictive dialers and auto dialers, and supplier of related call center solutions. OptiStaff Corporation Provides contact center call and screen recording software used to evaluate and improve customer / employee interaction. PanaLog Software Provides call accounting and call management software for all Panasonic digital and analog (KX-T) telephone systems. PeopleForce Innovative performance management software solution for the contact center leaders to manage their business utilizing objective information. Perimeter Technology Provider of management information systems for center-based automatic call distribution systems. Portage Communications Offers a range of call center software tools for forecasting and staffing. Professional Telecommunications, Inc. Distributor of business management solutions for the call center industry. Radix Services Ltd IVR Software and IVR Servers for small / medium business applications. Scrub DNC Offers Windows software capable of removing the phone numbers contained in a DNC list. Stratasoft Provides predictive dialing, ACD, IVR, call blending, web collaboration, and other call center support products. Strategic Computer Support, Inc. Offers contact center technology for inbound, outbound, and fully blended customer contact centers. synTelate Offers desktop customization, campaign management and scripting software, supporting customer service, retentions and telemarketing. Teleopti Providers of software solutions for strategic workforce management in contact centers, as well as accounting cost and quality control of voice and IP enterprise networks. TeleWare PLC Developer of computer telephony software for communication solutions, including personal numbering, hotdesking, unified messaging and IVR. Tellview Offers an IVR helpdesk call center application, which can be provided in either French or English. Teltone Corporation Provides software to enable remote workers to have seamless access to the corporate telecommunications facilities. Trio Offers software solutions for corporate telephony and call management, including the TeleVoice product line, for customer support and contact center applications. UtilCall Provides a range of call center software utilities. VerbatimTPV Provides recorded, independent third party telephone verification services to call centers and telemarketing organizations. Vocalcom Offers a range of call center software products, including predictive dialers and sms management solutions. VoiceLogger The manufacturer of digivoiceXE and related digital telephone and radio recording systems for Call Centers and small business. VorTecs Business and technology consulting firm, offering professional services to the contact center and customer relationship management marketplace. Vox Spectrum Inc Offers contact management software, monitoring software, and digital voice recording and voice logging solutions Who's Calling A customer capture service providing intelligence about prospects and customers making inbound telephone calls. Wicom Developers of software enabling inbound calls for agents to be physically distributed while providing centralized service. The program provides multi-channel, unified queuing, prioritizing and routing. Xentrax Provides a range of automated solutions for the contact center and call center market. The products offered include software, hardware and service solutions for management and monitoring. XETA Technologies, Inc. Provides equipment and after-market services for both voice and data applications; Sells and services call accounting systems to the lodging industry. (Nasdaq: XETA). Zeacom Producer of customer call center and telephony integration software.
|
|